Prentice Industries Materials Handling Products

Commercial Matters

Order Placement

Lead Times

Transport

Terms & Conditions

Payment

Warranty

After Sales Care

Didn't find your problem here????? well we probably have solved it before - tell us about it ............

 

 

Dock Levellers ... Dock Seals ...Safety Products ... High speed Doors ... Freezer Doors ... Forklift Attachments ... Crane Attachments ... Lift Tables ... Scissor Lifts ... Ergonomic Solutions ... Drum Handling Equipment ... Yard Ramps ... Container Stuffing Products ... Truck Restraints ... Carpet Prongs ... Reel Prongs ... Pallet Hooks ... Waste Self Tipping Bins ... Dock Lights and Safety Systems ... Load out Tunnels ...

Phone - 1300 551 383 Fax - 1300 796 441

 


 

 

Order Placement

Orders can be lodged by fax, by phone, email or surface mail. We will acknowledge the order and confirm the technical and commercial aspects of the agreement. Should there be any changes to the specification, or any difficulties with the terms, please contact us immediately, because we will be processing what we believe you want.

We will also advise the projected delivery date for your goods then.

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Lead Times

For goods in stock, we would normally ship within 24 hours of our order acknowledgment to you.

For special builds, and out of stock lines, we will advise at order acknowledgment. Should the advised dates move, we will let you know as soon as we know.

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Transport

Part of the order acceptance process is to scrutinize the method of shipping to you....

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 Terms & Conditions

Our simple-language trading terms......

We maintain a client history .... our best customers get our best efforts.

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Payment

Can be by bank transfer, direct deposit, cheque or cash. We agree on the time frame for payment, and expect this to be long enough for a normal, professional accounts payable to process the invoice. Our invoices have our bank details included for direct deposit.

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Warranty

 

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 After Sales Care

The bulk of our products require little or no preventative maintenance for a very long service life.

Each item delivered has a servicing schedule and operational information sheet attached.

You are not bound to use an "approved" service facility, nor are you required to sign a service agreement.

Should you wish our staff to maintain your new equipment, we will be pleased to accept that responsibility.

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